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AT&T Part II
So I called "The New AT&T" tonight... and it started off just wonderfully.
I got a customer service rep within 5 minutes of holding who asked how she could help me. So I explained. She then asked me a few questions, and I explained some more. This went on for about 15 minutes before she told me "Well, you're under another customer service area, so I can't help you. Let me transfer you to someone who can". Wait... why the hell did you just waste 15 minutes of my time if you couldn't help me to begin with!?
So she transfers me... and I hear this spanish speaking woman on the other end. I wasn't sure if it was a recording or not, so I just paused to see what it was saying, and I hear it again... this time in a questioning manner, so I can only assume she's asking if I'm there... since by the way, I don't speak spanish. So I reply with "I speak english". She says "Oh, what's your wireless number?". I give it to her, and then I hear a dial tone. I got freaking hung up on!
I called back, and I was hot. After explaining how I went from an idiot who wasted my time to a spanish speaking rep who hung up on me and that wasn't helping their case that their service sucks ass right now (All of this in the nicest way possible, of course), the lady did something I've never before experienced when dealing with cell phone customer service representatives... she was helpful!
We talked about the problem for a bit, she first though that maybe my phone was just dying, which I explained was my first thought too... so I borrowed a brand new AT&T 8525 from a friend of mine who wasn't using it... and it had the same problems. This phone just came out of the box 6 days ago... so I'd like to think that it was in proper working order. She checked our area and made the comment that we were in one of their top areas, so we shouldn't have really any low signals, let alone dropped calls. She then looked and saw that the company was doing maintenance on all of the towers in the area... but that the notes said it won't affect customer service at all. So she put in a maintenance request for all the Cincinnati area towers to be checked, because obviously there was a problem somewhere.
She then told me it might be my SIM card. I had a problem with my original SIM card a year or 2 ago, and the phone was acting kind of goofy... and that all stopped when I got a new SIM card, so I'm willing to accept that as a possibility. Of course, those problems were very minor compared to the outrageous number of dropped calls I'm getting now (I've had 7 dropped calls in the last 4 hours). She told me that since my phone wasn't insured and my warranty was up, a new SIM card would cost me. Before I had a chance to say anything, she told me to wait until Friday to see if anything happens with the towers now that she put in the maintenance request... and then if it still wasn't better to go get a new SIM card. She then told me she'd call my back next Tuesday for a follow up, at which time she would credit my account the cost of the new SIM card.
Will any of this help? I don't know... but I did agree to give them another week to see if anything improved. But if not... I think I'm gonna be switching to Sprint.